SHIPPING POLICY

  • Due to a surge in orders being received with incorrect shipping information Rocky’s Hot Sauce is enacting the following policies effective 11/23/21

    -The customer is responsible for providing accurate shipping information.

    -If Rocky’s Hot Sauce is unable to create a shipping label due to incorrect information, we will contact the customer via email to obtain corrected address information. If correct information is not provided within 72 hours, the order will be canceled and refunded.

    -If the status of an order becomes “return to sender”, or if an order was not received due to an incorrect address, Rocky’s Hot Sauce will provide the customer with the following options.

    1. Rocky’s Hot Sauce will cancel and refund the order less the cost of shipping.
    2. Rocky’s Hot Sauce will inform the customer of the cost to reship, provide a screenshot of the best rate available, and ship the order upon receiving full payment of the cost to reship.

    -Rocky’s Hot Sauce can take payment through the following methods in this instance: Paypal, Venmo, Credit Card via phone. Details will be provided once the customer has selected their preferred payment method.

  • Rocky’s Hot Sauce currently offers two shipping options.

    1. $1.99 Shipping! This option is standard on all orders. When this option is selected Rocky’s will ship via the most economical shipping method. In most cases this will be USPS Parcel Select or USPS First class mail. These methods typically promise delivery 5-7 days after handoff. Rocky’s Hot Sauce is not responsible for any delays caused by carrier issues.
    1. $3.99 Ultra-Fast Shipping! When this option is selected Rocky’s will ship your order via the shipping option that advertises the quickest possible delivery. This will typically either be USPS Priority mail, or UPS Ground. These methods typically promise 1-3 day delivery after handoff. We often receive dozens, or even hundreds of orders in a single day. By choosing this option we will prioritize processing your order so that it will ship either the same, or next day, depending on when the order is received. Orders received on Friday after 12pm, or Saturday will ship on the following Monday. Rocky’s Hot Sauce is not responsible for any delays caused by carrier issues.
    2. Free shipping over $50!
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